Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@welshwoolknits.co.uk.

Please note that returns will need to be sent to the following address: 

Welsh Wool Knits, 1 Agamemnon House, Milford Haven, Pembrokeshire, SA73 3AY 

Customers are liable for the costs of returning the goods to us and we advise you to obtain a proof of postage receipt.

You can always contact us for any return question at sales@welshwoolknits.co.uk.

Please note: We will not be able to refund any postage costs from the original order.

Faulty/Damaged Items:

If you experience any problems with any of our products, whether faulty or damaged, we will need to be contacted to start the returns process, and we may ask for photos of the items in question as we may need to contact one of our suppliers regarding the issue. Please note, any issues would need to be reported within 2 months of receipt of the order.

Once we have deemed the item/s as faulty, we will either offer you a replacement or a refund and we may need you to return the item/s to us and provide you with a freepost returns address.

Please call us on 07387226547 or send us an email to ‘sales@welshwoolknits.co.uk’ along with your order number, and we will do our best to resolve the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Digital Downloads:

We are unable to accept returns of digital patterns once downloaded unless there is a fault. In the case of a fault with digital pattern downloads, please contact us within 60 days of purchase. It is your responsibility to download the pattern(s) and check for faults within this period. We will not be able to issue a refund after this time.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@welshwoolknits.co.uk.